Frequently Asked Questions
Everything you need to know about shopping with Omaze UK
What is the standard delivery time for orders within the UK?
We offer standard shipping via Royal Mail which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.
How do I return an item if it doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized collection point.
Are your clothing materials sustainably sourced?
At Omaze UK, we prioritize ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to be 100% sustainable by 2025.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna.
How can I track my order status?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier's live tracking page.
Do you offer international shipping outside of the UK?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.